Summary of “The Art of Action: How Leaders Close the Gaps between Plans, Actions and Results” by Stephen Bungay (2010)

Summary of

Business StrategyStrategic Execution

Stephen Bungay’s “The Art of Action” delves into how leaders can effectively bridge the gap between plans, actions, and results within their organizations. Drawing on military strategy and historical examples, Bungay provides solid frameworks and actionable insights that can be applied directly to business leadership and strategic execution. Categorized under “Strategic Execution,” the book is divided into key themes which are elaborated below, accompanied by concrete examples and specific steps you can personally take to apply these lessons.

Understanding the Gaps

First Gap: Knowledge

Key Point: The gap between what we want to happen and what we know will happen.
Actionable Steps:
1. Observational Strategy: Encourage leaders to gather and share firsthand observations from the field.
2. Transparent Communication: Create forums where team members can freely share field data without fear of repercussion.

Example from the Book:
Bungay discusses the “fog of war,” a term used to describe the uncertainty faced in battlefield scenarios, which is analogous to the uncertainty business leaders face. To combat this, leaders in organizations need to ensure that information flow is clear and undisrupted.

Action:
Regular Field Visits: Ensure that managers spend time on the ground, interacting with employees and understanding the realities they face. This firsthand observation reduces assumptions and miscommunication.

Second Gap: Alignment

Key Point: The gap between what we want people to do and what they actually do.
Actionable Steps:
1. Clear Objectives: Use clear and concise objectives that are understood by all organizational levels.
2. Commander’s Intent: Adopt the military concept of “commander’s intent” to provide a clear end-state without micromanaging.

Example from the Book:
Bungay uses the example of Frederick the Great, who provided his generals with straightforward objectives but allowed them the flexibility to determine how best to achieve them.

Action:
Stating Commander’s Intent: Instead of providing a step-by-step procedure, define the desired outcome and let team members determine their path to reaching it. This empowers employees and fosters innovation.

Third Gap: Effects

Key Point: The gap between what we expect our actions to achieve and what they actually achieve.
Actionable Steps:
1. Continuous Feedback Loop: Establish continuous evaluation and feedback mechanisms.
2. Adjustive Flexibility: Be prepared to pivot and adjust plans based on outcomes and feedback.

Example from the Book:
The example of John Boyd’s OODA loop (Observe, Orient, Decide, Act) emphasizes the need for a rapid feedback loop to adapt and adjust strategies in real time.

Action:
Implementing OODA: Regularly evaluate the outcomes of actions and be ready to readjust strategies by following the OODA loop cycle. This ensures flexibility and responsiveness to dynamic conditions.

The Concept of Directed Opportunism

Key Point: The concept encourages balancing clear directives with the flexibility to exploit unforeseen opportunities.
Actionable Steps:
1. Empowering Teams: Empower teams to act on opportunities as they arise within the boundaries of their roles.
2. Dynamic Planning: Develop dynamic, rather than static, plans that allow for real-time changes without deviating from the strategic goals.

Example from the Book:
Bungay highlights how Napoleon Bonaparte would issue broad directives, thus allowing his commanders to seize battlefield opportunities that aligned with his broader strategic objectives.

Action:
Empowerment Charter: Draft a charter that outlines boundaries and goals but grants team leaders the autonomy to make decisions on the ground. This allows the organization to remain agile and responsive.

Verbal Directives and Mission Command

Key Point: The importance of verbal directives to convey intentions and the idea of mission command.
Actionable Steps:
1. Verbal Directives: Use verbal communication to ensure clarity and immediate feedback.
2. Mission Command: Adopt the principle of mission command where leaders delegate authority and provide resources while maintaining control over essential outcomes.

Example from the Book:
The book provides an insight into how the Prussian military’s use of “Auftragstaktik” (mission tactics) enabled junior officers to make decisions that aligned with the overall strategy without needing explicit orders.

Action:
Training on Verbal Directives: Conduct training sessions on effective verbal communication and mission command principles. Practice scenarios where verbal briefings enforce strategic objectives.

The Value of Simplicity

Key Point: Simple plans are more likely to be effectively executed than complex ones.
Actionable Steps:
1. Keep Plans Simple: Design plans that are easy to understand and execute.
2. Clear Communication: Communicate strategies in a straightforward and uncomplicated manner.

Example from the Book:
Bungay details the success of the German Blitzkrieg during World War II, where simple, clear instructions combined with high levels of autonomy at lower command levels resulted in highly effective execution.

Action:
Simplicity Checklist: Develop a checklist to simplify plans before deployment. Ensure that each step can be easily understood by all members and does not require excessive oversight.

The Right Kind of Control

Key Point: Balancing control to ensure effective execution without stifling autonomy.
Actionable Steps:
1. Delegated Control: Allow lower levels to have control over their specific functional areas.
2. Intervention Points: Identify critical junctures where higher-level intervention is necessary.

Example from the Book:
The book discusses how General Patton managed his army during World War II by giving his officers the freedom to operate within a framework of clearly defined objectives and reserved his own intervention for critical points of decision-making.

Action:
Delegation Framework: Create a framework for delegation that includes clear instructions and pre-defined intervention points. Monitor the outcomes and intervene only when deviations occur.

Learning from Failure

Key Point: Encouraging a culture that learns from failure rather than penalizing it.
Actionable Steps:
1. Post-Action Reviews: Conduct reviews not to assign blame, but to extract lessons learned.
2. Encourage Risk-Taking: Foster an environment where calculated risks are encouraged and failures are viewed as learning opportunities.

Example from the Book:
Through the example of Silicon Valley startups, Bungay illustrates how a fail-fast approach leads to rapid learning and innovation.

Action:
Post-Mortem Meetings: Regularly hold post-mortem meetings after projects or campaigns. Focus on what went wrong, why it happened, and how similar issues can be avoided in the future.

Conclusion

Stephen Bungay’s “The Art of Action” provides a comprehensive guide on how to close the gaps between plans, actions, and results by incorporating lessons from military strategy and historical precedents. By addressing the gaps of knowledge, alignment, and effects, and following principles such as directed opportunism, verbal directives, simplicity, balanced control, and learning from failure, leaders can significantly improve strategic execution in their organizations. Applying these insights requires a structured approach of empowering teams, maintaining clear communication, leveraging feedback loops, and fostering a culture of learning and adaptability.

Business StrategyStrategic Execution