Summary of “Dual Transformation: How to Reposition Today’s Business While Creating the Future” by Scott D. Anthony, Clark G. Gilbert, and Mark W. Johnson (2017)

Summary of

Technology and Digital TransformationDigital Disruption

1. Introduction

“Dual Transformation: How to Reposition Today’s Business While Creating the Future,” authored by Scott D. Anthony, Clark G. Gilbert, and Mark W. Johnson, delves into surviving and thriving in the era of digital disruption. The book introduces a robust framework to help businesses adapt to disruptive changes by focusing on dual strategic transformations: Transformation A (repositioning the core business) and Transformation B (creating new growth engines).

2. The Theory of Dual Transformation

2.1 Transformation A: Reposition Today’s Business

Key Points:
Maintain the Core: The primary objective is to reposition the existing business to stay competitive.
Identify Vulnerabilities: Companies should identify and address areas where they are most susceptible to digital disruption.

Examples:
Adobe’s Shift: Adobe transitioned from selling boxed software to cloud-based subscriptions. This repositioned them as a leading player in digital media and marketing solutions.

Actionable Steps:
Conduct Vulnerability Assessments: Regularly assess which elements of the business model are most at risk from digital disruptors.
Iterate and Adapt: Implement an iterative process to constantly adapt and reposition the core business model.

2.2 Transformation B: Create the Future

Key Points:
– Businesses need to develop a completely new growth engine, often catering to different markets or employing radical new business models.
– This involves fostering a startup-like initiative within the company.

Examples:
Amazon Web Services (AWS): Amazon leveraged its cloud infrastructure to create a new revenue stream that operates independently from its retail business.

Actionable Steps:
Innovate Adjacent Fields: Identify new markets or technological domains where the company’s existing strengths can be leveraged.
Entrepreneurial Mindset: Empower small, independent teams within the organization to work on these new ventures with an entrepreneurial mindset.

3. Capabilities Link: Bridging A and B

3.1 Leveraging Synergies

Key Points:
– Companies need to identify and leverage synergies between the core business (A) and the new growth engine (B).
– This linkage often involves shared resources, capabilities, or technology.

Examples:
Netflix’s Evolution: The company shifted from DVD rentals (core) to streaming services (new growth engine) by leveraging its existing customer base and understanding of consumer preferences.

Actionable Steps:
Resource Sharing: Carefully assess which resources from the core business can support the development of new ventures.
Capability Building: Foster new capabilities that can serve both the core and new business initiatives.

4. Cultural and Organisational Challenges

4.1 Building the Right Culture

Key Points:
– Cultural transformation is as crucial as strategic realignment. A culture that supports innovation and agility is critical for both transformations.
– Encourage risk-taking and experimentation.

Examples:
3M’s 15% Rule: 3M allows employees to spend 15% of their work time on projects of their choosing, fostering an innovative environment that supports both core and new business initiatives.

Actionable Steps:
Incentivize Innovation: Implement programs that reward creative problem-solving and risk-taking.
Open Communication Channels: Promote transparent and open communication across the organization to ensure alignment and encourage innovation.

4.2 Managing Talent

Key Points:
– Companies need different types of talent for different phases of transformation. While the core business needs operational efficiency experts, new ventures require entrepreneurial talent.

Examples:
Google’s Talent Acquisition: Google invests in hiring and developing diverse talent pools suited for both its established core operations and its various experimental projects, such as X (formerly Google X).

Actionable Steps:
Diverse Hiring Practices: Implement hiring practices that attract diverse skill sets necessary for both core and innovative business areas.
Cross-Functional Teams: Create cross-functional teams to ensure the effective integration of different talents and perspectives.

5. Strategic Execution

5.1 Implementing Agile Methodologies

Key Points:
– Agile methodologies allow for rapid prototyping, iterative development, and responsiveness to market changes.
– Agile processes are essential to both maintaining the core and exploring new growth avenues.

Examples:
Spotify’s Squad Model: Spotify employs a squad model where small teams (squads) work on distinct parts of the product, allowing for high degrees of agility and autonomous innovation.

Actionable Steps:
Adopt Agile Frameworks: Train teams in agile methodologies such as Scrum and Kanban to foster faster iteration cycles and better responsiveness.
Minimum Viable Products (MVPs): Focus on developing MVPs for new ventures to test concepts quickly and with minimal investment.

5.2 Navigating External Challenges

Key Points:
– Companies must stay attuned to external factors such as regulatory changes, technological advancements, and shifts in consumer behavior.
– Proactive engagement with these external challenges can turn potential threats into opportunities.

Examples:
Tesla’s Regulatory Engagement: Tesla proactively works with regulators worldwide to promote standards for electric vehicles, aiding faster adoption of their technology.

Actionable Steps:
Constant Monitoring: Establish a system to continuously monitor relevant external factors.
Stakeholder Engagement: Develop a proactive approach to engage with regulators, industry bodies, and other stakeholders.

6. Financial Considerations

6.1 Resource Allocation

Key Points:
– Effective resource allocation is crucial, ensuring that both the core business and new growth initiatives receive adequate funding.
– Balancing short-term profitability with long-term investment is essential.

Examples:
GE’s Investment in Ecomagination: GE balanced its investment between its traditional core businesses and its green technology initiative, Ecomagination, ensuring resources were adequately allocated to both areas.

Actionable Steps:
Balanced Portfolio: Develop a balanced financial portfolio that includes investments in both core operations and new ventures.
Performance Metrics: Implement distinct performance metrics tailored for assessing the success of both the core business and new growth areas.

7. Case Studies

7.1 Kodak’s Missed Opportunity

Key Points:
– Kodak missed the digital transformation wave due to its overreliance on its film business and inability to pivot effectively towards digital.

Examples:
Kodak’s Failure: Despite inventing the first digital camera, Kodak’s inability to transition to digital photography led to its downfall.

Actionable Steps:
Avoid Complacency: Continuously innovate and avoid complacency even if the core business seems invincible.
Market Sensitivity: Stay tuned to market shifts and be willing to pivot swiftly when necessary.

7.2 Netflix’s Success

Key Points:
– Netflix successfully transitioned from a DVD rental service to a leading streaming platform and producer of original content.

Examples:
Netflix’s Aggressive Pivot: By diversifying into streaming and original content production, Netflix effectively managed both Transformations A and B.

Actionable Steps:
Proactive Transition: Be proactive in transitioning business models in response to market and technological changes.
Customer Focus: Keep a relentless focus on customer preferences, using data and insights to guide transformations.

Conclusion

“Dual Transformation” offers a blueprint for navigating the challenges posed by digital disruption. By simultaneously repositioning the core business (Transformation A) and developing new growth opportunities (Transformation B), while leveraging synergies through the Capabilities Link and fostering a resilient culture, businesses can secure their place in an ever-evolving market landscape. Through concrete examples and actionable strategies, the authors empower leaders to drive both stability and innovation.

Technology and Digital TransformationDigital Disruption