Technology and Digital TransformationCybersecurityIT Management

1. The First Way: Flow
2. Focuses on accelerating the delivery of work from Development to Operations to the customer.

3. Action: Implement Continuous Delivery pipelines to ensure smooth and fast progression from development to production.

4. The Second Way: Feedback

5. Enhances feedback loops to allow for quick corrections.

6. Action: Use monitoring and logging tools to gather metrics and act on feedback rapidly.

7. The Third Way: Continual Learning and Experimentation

8. Encourages constant learning and experimentation to improve processes.
9. Action: Foster a culture that rewards innovation and learning from failures.

• Example: Etsy integrated continuous delivery, allowing them to deploy code over 50 times a day without downtime.
• Action: Adopt tools like Jenkins or Travis CI to automate the build and deployment process.

• Example: Netflix uses IaC to manage and change its cloud infrastructure, ensuring consistency and reliability.
• Action: Utilize tools like Terraform or AWS CloudFormation to script your infrastructure.

• Example: Facebook maintains version control not only for code but for configuration scripts and system settings, which helps them manage complex deployments.
• Action: Use Git or similar version control systems to track changes across all artifacts.

1. Deployment Frequency
2. More frequent deployments often correlate with higher IT performance.

3. Action: Track deployment frequency and strive to increase it by removing bottlenecks in the process.

4. Lead Time for Changes

5. The time it takes from code commit to running in production.

6. Action: Measure lead time and implement CI/CD practices to reduce it.

7. Mean Time to Restore (MTTR)

8. The average time to recover from a failure in the production environment.

9. Action: Create a robust incident response protocol to quickly identify and fix issues.

10. Change Failure Rate

11. The percentage of changes that result in failures in production.
12. Action: Build automated testing pipelines to ensure changes are stable before deployment.

• Example: At Capital One, leaders actively promoted a culture of learning and autonomy, transforming their IT operations.
• Action: Encourage leaders in your organization to promote and model a DevOps culture.

• Example: At Google, teams are encouraged to work together closely, breaking down silos between development and operations.
• Action: Foster cross-functional teams and regular inter-departmental meetings to improve collaboration.

• Example: Etsy integrates security into their CI/CD pipeline, ensuring all code is reviewed for security vulnerabilities before going into production.
• Action: Embed security checks into your build pipeline using tools like Snyk or OWASP ZAP.

• Example: Twitter uses automated security testing tools to scan for vulnerabilities in their codebase continuously.
• Action: Implement automated security tests within your CI/CD pipeline to catch vulnerabilities early.

1. Flickr
2. Early pioneers of deployment velocity, deploying multiple times per day.

3. Action: Begin by focusing on small, frequent releases and iterate based on feedback.

4. Amazon

5. Uses a distributed, decentralized architecture managed through microservices.

6. Action: Consider shifting toward a microservices architecture for better scalability and reliability.

7. Etsy

8. Overhauled its engineering culture to facilitate rapid, reliable code rollouts.
9. Action: Create a blameless post-mortem process to learn from failures without fear of retribution.

• Example: Nordstrom started small by forming a dedicated team to pilot DevOps practices, which then scaled across the organization.
• Action: Form a pilot team to adopt DevOps practices and showcase early wins.

• Example: LinkedIn invested heavily in automation tools to manage their infrastructure, reducing manual interventions.
• Action: Automate repetitive tasks to free up time for higher-level strategic work.

• Example: At Spotify, a culture of “Fail Fast” is encouraged, allowing teams to try new things and learn from their failures quickly.
• Action: Create spaces for innovation and learning, like hackathons or innovation days.

• Example: Etsy’s extensive monitoring program allows them to detect issues before they affect users, ensuring high reliability.
• Action: Implement comprehensive monitoring solutions to track performance, and set up alert systems for potential issues.

Technology and Digital TransformationCybersecurityIT Management